The Financial Consumer Protection Center (FCC) reported statistics of Bank system failure in the 3rd quarter of 2022, it has shown that
- TTBThanachart (TTB) was failure 6 times, spending 46 hours
- Siam Commercial Bank (SCB) was failure 6 times, spending 6 hours
- UOB Bank (UOB) was failure 1 time, spending 2 hours
- Krungthai (KTB), Krungsri (BAY), CITI Bank (CITI), CIMB, and TISCO were failure 1 time, spending 1 hour
From these issues, the BOT arranged criteria to control mobile bank applications not crashing more than 8.7 hours/year to increase comfort and confidence, and reduce system stumble because people tend to pay via bank applications or Prompt pay more than before, as well as a cashless society. However, the BOT is preparing and considering punishment and guidelines while bank applications crash. After the BOT was announced, all banks must accept BOT’s condition.
For Service Level Agreement (SLA) stated the condition that the crashing time of bank application should not exceed 8.7 hours/year which is the time range announced and controlled by the BOT. This is challenging for banks to alert and handle all the time to solve problems instantly and increase the confidence of customers from bank application failure.
Published 16/11/2022
By Windy K.
